Returns Policy

Last Updated: 23rd September 2024

At Nerviva, your satisfaction is our top priority. We understand that sometimes things don't go as expected, and we're committed to ensuring fair outcomes for our customers. Please read our returns policy carefully to understand how to proceed with any concerns.

1. General Policy

  • Case-by-Case Basis: All returns and refunds are reviewed individually. We strive to resolve each situation fairly and to your satisfaction.
  • Customer Satisfaction: Our goal is to address your concerns promptly and ensure you are happy with your experience.

2. Time Frame to Raise Concerns

  • 5-Day Window: Customers have 5 days from the date of delivery to contact us regarding any issues or concerns with their purchase.

3. How to Contact Us

  • Email Us: Please reach out to us at support@nerviva.com to initiate a review of your case.
  • Provide Details: Include your order number, a description of the issue, and any relevant photos or documentation.

4. Return Shipping

  • Customer Responsibility: You are responsible for the shipping costs associated with returning the product.
  • Shipping Method: We recommend using a trackable shipping service to ensure your return reaches us safely.

5. Refunds

  • Case-by-Case Determination: Refunds are determined individually based on the specifics of your situation.
  • Processing Time: If a refund is approved, it will be processed to your original method of payment within 7-10 business days after approval.
  • Partial Refunds: In some cases, partial refunds may be issued, especially if the product shows signs of use or damage not due to our error.

6. International Concerns

  • Customs and Duties: International customers are responsible for any customs duties or taxes incurred during the return process.
  • Extended Processing Time: Please allow additional time for us to receive and process international returns.

7. Contact Us

For any questions or concerns, please don't hesitate to reach out:

8. Nerviva 90-Day Money-Back Guarantee

Nerviva offers a 90-day money-back guarantee for customers who purchase the 3-pack bundle ("Product"), subject to the following terms and conditions:

    By purchasing from Nerviva, you agree to this returns policy.