Privacy Policy

Last Updated: 23rd September 2024

At Nerviva, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our online store.

1. Information We Collect

Personal Information

When you visit our website or make a purchase, we may collect the following personal information:

  • Contact Information: Name, email address, mailing address, and phone number.
  • Payment Information: Credit card numbers, billing address, and other payment details.
  • Account Information: Username and password for account creation.
  • Transaction Information: Details about purchases or returns.
  • Communication Information: Messages or feedback you provide to us.

Non-Personal Information

We may also collect non-personal information about your interaction with our website:

  • Device Information: IP address, browser type, operating system.
  • Usage Data: Pages visited, time spent on the site, click-through data.
  • Cookies and Tracking Technologies: To enhance user experience and analyze website performance.

2. How We Use Your Information

We use the collected information for various purposes:

  • Order Processing: To process and fulfill your orders, including sending emails to confirm your order status and shipment.
  • Customer Service: To respond to your inquiries, requests, or feedback.
  • Personalization: To tailor content and product offerings to your interests.
  • Marketing Communications: To send promotional materials or newsletters, if you have opted in.
  • Website Improvement: To analyze usage and improve our website's functionality and user experience.
  • Legal Compliance: To comply with applicable laws, regulations, or legal processes.

3. Disclosure of Your Information

We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who assist in order fulfillment, payment processing, and website operations.
  • Legal Obligations: If required by law, court order, or governmental regulations.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
  • Protection of Rights: To protect the rights, property, or safety of Nerviva, our customers, or others.

4. Security Measures

We implement a variety of security measures to protect your personal information:

  • Encryption: Sensitive data transmitted online is encrypted using Secure Socket Layer (SSL) technology.
  • Access Controls: Personal information is accessible only by authorized personnel who are obligated to keep it confidential.
  • Regular Monitoring: We regularly update our security protocols to guard against unauthorized access or alterations.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enhance User Experience: Remember your preferences and login details.
  • Analyze Performance: Monitor site traffic and usage patterns.
  • Marketing Purposes: Deliver personalized advertisements and promotions.

You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

6. Your Rights and Choices

You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Rectification: Correct any inaccurate or incomplete information.
  • Deletion: Request the deletion of your personal data, subject to legal obligations.
  • Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us using the information provided below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us to have it removed.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Email: support@nerviva.com
Address: 228 Park Ave S, NY, NY, 10003-1502

By using our website or services, you consent to the terms of this Privacy Policy.